Quick Links:
You are the Director of Service at a new DTC ice cream brand called Sundae Funday. You just
launched a new product line of high protein ice cream pints. While the launch has been
successful in terms of sales, there has been an unexpected surge in customer complaints and
service tickets. The majority of these complaints are about delayed shipments and others are
about product quality issues (e.g., ice cream pints are arriving melted, etc.).
You have a team of 3 reporting to you with varying levels of experience with such issues.
How would you prioritize these issues and what steps would you take in the first 24 hours
to improve the situation? How would you manage task allocation across your team?
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Here’s how (and why) - click here.
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complaints? How would you ensure long-term customer retention & satisfaction?
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Communication is key, here’s how I’d handle it - click here.
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ensure that the Sundae Funday team avoided this experience again?
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**These are a few, for you - click here.**
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As a bonus, I’ve created an outline for the first 90 days of Director of Service for Candy 3.0
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